GDPR and data privacy
Cookie Notice
Last Updated: February 3, 2025
1. Introduction
This Cookie Notice (the “Notice”) explains how Online Conversation (“Online Conversation”, “we”, “us”, or “our”) uses cookies and similar tracking technologies on our website, https://online-conversation.com (the “Website”).
Cookies help us provide a better user experience by remembering your preferences, keeping you logged in, and improving our services. This Notice details the types of cookies we use, their purpose, and how you can control your cookie preferences.
By using our Website, you agree to the use of cookies as described in this Notice.
2. What Are Cookies?
A cookie is a small piece of data stored on your device when you visit a website. Cookies help websites recognize users, remember preferences, and facilitate website functionality.
Cookies are categorized based on:
Origin:
- First-party cookies – Set by the website you visit (Online Conversation).
- Third-party cookies – Set by services integrated into the website, such as analytics and payment processors.
Purpose:
- Strictly Necessary Cookies – Required for core website functionality.
- Performance Cookies – Track visitor behavior to improve the website.
- Functional Cookies – Store user preferences for a better experience.
- Marketing Cookies – Used for personalized advertising and tracking across websites.
Lifespan:
- Session cookies – Deleted when you close your browser.
- Persistent cookies – Remain on your device for a set period.
For more details on cookies, visit www.allaboutcookies.org (not affiliated with Online Conversation).
3. Why Do We Use Cookies?
We use cookies to:
- Ensure the website functions properly.
- Recognize logged-in users.
- Improve website performance and usability.
- Track usage patterns to enhance our services.
- Store user preferences, such as language settings.
We do not use cookies to create personal visitor profiles or track you across multiple websites.
4. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for website operation and cannot be disabled.
| Cookie Name | Purpose | Duration |
|---|---|---|
__session | Keeps users logged in | Session |
_stripe | Used by Stripe for secure payments | Persistent |
OptanonConsent | Stores cookie preferences | 1 year |
OptanonAlertBoxClosed | Hides cookie banner after acceptance | 1 year |
Performance Cookies
These cookies collect anonymous data to measure website performance and visitor behavior.
| Cookie Name | Purpose | Duration |
|---|---|---|
_ga | Google Analytics tracking | 2 years |
_gid | Google Analytics session tracking | 1 day |
_gat | Limits Google Analytics requests | 1 minute |
If you prefer not to be tracked by Google Analytics, you can opt out using Google’s opt-out tool.
Functional Cookies
These cookies enhance your experience by storing preferences and settings.
| Cookie Name | Purpose | Duration |
|---|---|---|
language | Stores language preference | 1 year |
theme | Remembers dark/light mode setting | 1 year |
Marketing & Third-Party Cookies
Certain pages may contain embedded content (e.g., videos) that sets third-party cookies. These services may track your activity outside of Online Conversation.
| Cookie Name | Purpose | Provider | Duration |
|---|---|---|---|
YSC | YouTube video tracking | YouTube | Session |
VISITOR_INFO1_LIVE | YouTube ad preferences | YouTube | 6 months |
_fbp | Facebook tracking for ads | Meta (Facebook) | 3 months |
If you prefer not to receive targeted ads, you can adjust your ad preferences via your Facebook and Google accounts.
5. Managing Your Cookie Preferences
You have control over how cookies are stored on your device. You can:
- Adjust cookie settings in your browser to block or delete cookies.
- Use private browsing mode to limit cookie storage.
- Install browser add-ons such as Privacy Badger to block tracking cookies.
Disabling Cookies:
If you disable cookies, some parts of our Website may not function properly, including login and payment processing.
6. Tracking & “Do Not Track” (DNT) Requests
“Do Not Track” (DNT) is a privacy setting in some web browsers that signals a user’s preference not to be tracked across websites. At this time, Online Conversation does not respond to DNT signals, but we offer ways for users to manage their data preferences.
For additional privacy protection, consider using browser extensions that block online tracking.
7. Changes to This Notice
We may update this Cookie Notice from time to time to reflect changes in technology, regulations, or our business practices. The latest version will always be available on our Website.
Last modified: February 3, 2025
For any questions about this Notice, please contact us at:
📧 Email: Info@online-conversation.com
🌍 Website: https://online-conversation.com
Data Processing Agreement
Last Updated: February 3, 2025
This data processing agreement applies to all customers where Online Conversion is acting as a data processor, unless Online Conversion and the customer have entered into a separate agreement governing data processing.
This Data Processing Agreement (“DPA”) is an addendum to the legal agreement between you (the “Customer”) and Online Conversion for your use of the Online Conversion Services (the “Agreement”).
1. Definitions
For the purposes of this DPA, the following definitions apply:
- Customer Personal Data: The categories of Personal Data set out in Annex A to this DPA, which Online Conversion processes on behalf of the Customer.
- Data Protection Law: Refers to applicable legislation on the protection of personal data, including the GDPR, UK GDPR, or similar data protection regulations, as applicable.
- Sub-Processor: Any entity engaged by Online Conversion to process Customer Personal Data on its behalf.
All capitalized terms not defined in this DPA shall have the meaning set forth in the Agreement.
2. Roles and Responsibilities
The parties agree that in processing Customer Personal Data, the Customer is the Controller, and Online Conversion is the Processor, as described in Annex A.
Online Conversion will only process Customer Personal Data according to the Customer’s documented lawful instructions, except as required by law.
3. Security
Online Conversion will implement appropriate technical and organizational security measures to protect Customer Personal Data from unauthorized access, loss, or damage. These measures are designed to preserve the confidentiality and integrity of Customer Personal Data as detailed in Annex B.
4. Personal Data Breach and Notifications
Online Conversion shall promptly notify the Customer of any confirmed Personal Data Breach affecting Customer Personal Data. This includes investigating and taking reasonable steps to contain and address the breach.
5. Cooperation with the Customer
Online Conversion will assist the Customer in complying with its legal obligations under Data Protection Law, including responding to requests from Data Subjects and cooperating with Supervisory Authorities, as detailed in the Agreement.
6. Audit and Compliance Review
Online Conversion shall maintain documentation demonstrating compliance with this DPA and Data Protection Laws and provide access to the relevant documentation upon reasonable request from the Customer.
7. Use of Sub-Processors
The Customer grants Online Conversion a general authorization to subcontract its processing of Customer Personal Data to Sub-Processors, subject to this Section 7. Online Conversion will ensure that Sub-Processors comply with similar data protection obligations as those imposed on Online Conversion under this DPA.
8. Obligations of the Customer
The Customer warrants that it shall comply with its obligations under Data Protection Laws and shall not request Online Conversion to process any Sensitive Data unless authorized by law.
9. International Transfers
Online Conversion may transfer Customer Personal Data within or outside the EU/EEA and the UK, provided that such transfers comply with Data Protection Law and the terms of this Agreement.
10. Return or Deletion of Data
Upon termination of the Agreement, Online Conversion shall return or delete all Customer Personal Data, unless retention is required by applicable law.
Annex A – Details of Data Processing
- Processor: Online Conversion
- Controller: The Customer
- Purposes of Processing: Provision of the Online Conversion Services, including learning platforms and content management.
- Data Subjects: Users of the services (learners, teachers, etc.)
- Categories of Customer Personal Data: Includes names, email addresses, course-related data, and other data related to user activity.
- Sensitive Data: Not processed unless specifically provided by the Customer.
Annex B – Security Measures Details of the security measures applied to Customer Personal Data are provided here.
For any questions about this Notice, please contact us at:
📧 Email: Info@online-conversation.com
🌍 Website: https://online-conversation.com
Privacy Policy
Last Updated: February 3, 2025
Online Conversation College is committed to protecting the privacy and security of our users and being transparent about how we process your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, and website. By using our services, you agree to the terms outlined in this policy.
Capitalized terms used in this Privacy Policy have the meanings given to them in our Terms and Conditions (T&Cs) or as defined in this document.
About Us
Online Conversation College is a digital platform dedicated to providing high-quality language learning courses and resources. Our mission is to empower users to learn and master new languages through interactive and engaging online courses. For more information about our services, please visit our Terms and Conditions and our website.
2. Personal Information We Collect
The personal information we collect depends on how you interact with our platform, your account settings, and the features you use. The information we collect broadly falls into the following categories:
Information You Provide to Us
When you sign up for an account, enroll in a course, or interact with our platform, you may provide us with:
Contact Details: Name, email address, phone number, and mailing address.
Account Information: Username, password, and other credentials used to access your account.
Profile Information: Language preferences, profile picture, and other details you choose to share.
Payment Information: Credit card details, billing address, and other financial information required for processing payments (handled securely by our payment processors).
Communication Data: Messages, feedback, or other information you provide when contacting our support team or participating in discussions on our platform.
Information We Collect Automatically
When you use our platform, we may automatically collect:
Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
Usage Data: Pages visited, courses accessed, time spent on the platform, and other interactions with our services.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. For more details, please refer to our Cookie Policy.
Information from Third Parties
We may receive information about you from third parties, such as:
Social Media Platforms: If you connect your account to a social media platform (e.g., Google, Facebook), we may receive your name, email address, and profile information.
Partners and Affiliates: Information from our partners or affiliates who refer you to our platform.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
To Provide Our Services: To create and manage your account, enroll you in courses, and deliver the services you request.
To Communicate with You: To send you updates, notifications, and support messages related to your account and courses.
To Process Payments: To handle transactions and billing for our services.
To Improve Our Platform: To analyze usage patterns, troubleshoot issues, and enhance the functionality and user experience of our platform.
To Personalize Your Experience: To recommend courses, content, and features based on your preferences and learning history.
To Ensure Security: To protect our platform, users, and business from fraud, abuse, and unauthorized access.
To Comply with Legal Obligations: To meet regulatory requirements and respond to lawful requests from authorities.
4. Sharing Your Personal Information
We do not sell your personal information. However, we may share your information in the following circumstances:
With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, or delivering services.
With Instructors and Peers: If you participate in group courses or discussions, your profile information and contributions may be visible to other users.
For Legal Reasons: We may disclose your information if required by law, to protect our rights, or to comply with a legal process.
During Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct or update your information.
Deletion: Request that we delete your personal information, subject to certain exceptions.
Restriction: Request that we restrict the processing of your information.
Objection: Object to the processing of your information for specific purposes.
Data Portability: Request a copy of your information in a structured, machine-readable format.
To exercise these rights, please contact us at [Insert Contact Email]. We will respond to your request in accordance with applicable laws.
6. International Transfers
Your personal information may be transferred to, stored, and processed in countries outside your country of residence, where data protection laws may differ. We take appropriate measures to ensure that your information remains protected in accordance with this Privacy Policy and applicable laws.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
8. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or sending you a notification. Your continued use of our platform after such changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
📧 Email: Info@online-conversation.com
🌍 Website: https://online-conversation.com
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